Privacy policy

Controller

The controller of your personal data is SIA "MB BALANCE", registration number 40203765099, registered address: Salnas iela 20-177, Rīga, LV-1021, Latvia. For questions about how we handle personal data, write to info@mbbalance.lv.

What data we process

When you fill in the contact form or get in touch with us, we receive your name, company name, email address, phone number (if you give one), the content of your message and any other information you choose to share.

To keep the website secure we may also process technical data such as your IP address and the time of the request. We do not store your IP address in readable form. To limit repeated submissions we only use an irreversible hash of it.

Providing data is voluntary. Without the required fields of the contact form, however, we cannot reply to your enquiry.

Purposes and legal basis

• Replying to your enquiry and preparing a quote. Basis: steps taken at your request before entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).
• Running the website and contact form securely, including protection against spam and abuse. Basis: MB BALANCE's legitimate interests (Article 6(1)(f)).
• Meeting legal obligations where they apply to the correspondence or to a later engagement. Basis: legal obligation (Article 6(1)(c)).

The website uses no analytics. If analytics are introduced, they will only run with your consent, and this policy will be updated.

We do not make automated decisions or carry out profiling.

Recipients

Only MB BALANCE staff and authorised persons who need your data to handle the enquiry can access it. The following service providers also process it on our behalf:

• Netlify, Inc. (USA) hosts the website. Contact form data passes through Netlify's servers to MB BALANCE's mailbox, and Netlify does not store it. Netlify briefly processes visitors' IP addresses in its technical logs.
• Microsoft Ireland Operations Limited (Ireland) provides Microsoft 365 email. Contact form enquiries are delivered to and stored in MB BALANCE's mailbox.

We do not sell your data or pass it to anyone else, except where the law requires it.

Transfers outside the European Economic Area

Netlify, Inc. is based in the USA, and the servers that handle contact form data may be outside the European Economic Area (EEA). These transfers rely on the EU-U.S. Data Privacy Framework, under which Netlify is certified. Where that does not apply, the Standard Contractual Clauses approved by the European Commission are used.

Microsoft 365 email data is stored and processed within Microsoft's EU Data Boundary. In limited cases, such as technical support or security, Microsoft may access it from outside the EEA under the same safeguards.

How long we keep data

We keep enquiry data for as long as we need it to reply, prepare a quote and agree on possible work together. If no engagement follows, the data is deleted no later than 12 months after our last correspondence. If a contract is concluded, we keep the data in line with that contract and the law. Data may also be kept longer where needed to establish or defend legal claims.

Netlify keeps its technical logs briefly, under its own terms.

Your rights

You have the right to request access to your personal data, to have it corrected or erased, to restrict its processing, to object to processing based on legitimate interests, and to receive your data in a portable format.

To use these rights, write to info@mbbalance.lv. We will reply without undue delay and within one month at the latest. To protect your data, we may ask you to confirm your identity.

Complaints

If you believe your data is being handled improperly, please contact us first. You also have the right to lodge a complaint with the Data State Inspectorate of Latvia (www.dvi.gov.lv).

Security and changes to this policy

MB BALANCE uses appropriate technical and organisational measures to protect personal data. We may update this policy when the website's features, our service providers or legal requirements change. The current version is always available on this page.